Exchanges & Returns
All sales final on clearance or promotional sale items (30% off or more).
Exchanges or returns must be made within 30 days of purchase with receipt.
No refund(s) without a receipt.
No returns on the following; Skis, snowboards, boots, bindings, bicycles, car racks, special orders, electronics, gift certificates, worn clothing & apparel, leases, and used items.
All return items must have all packaging, tags and be in salable condition.
Layaway sales 10% deposit (min $50). 10% min payment every two weeks, for up to 180 day. The deposit is refundable if cancelled within 7 days. A gift card credit will be issued for layaways cancelled after 7 days.
There is a 10 business day waiting period for refunds paid by check. The minimum return check fee is $30. Additional charges may be assessed.
Love It or Swap It - Performance Guarantee for
Ski, Snowboards, Boots, and Bikes
If you don't love your new Skis, Board, Boots, or Bike, you can trade them in within 30 days for full credit toward equipment more your style.
- If you are not completely satisfied with the performance of your purchase within the 30-day trial period (used three times), you may exchange your purchase for a full credit towards an upgraded model or different size (must be the same category)
- All of Philbrick's Ski, Snowboard, or Bike is covered with a 1 year service plan
- FREE Service includes (must have Philbrick's dated sticker on for service) *All Tune-Ups *All Labor *Installation of accessories purchased at Philbrick's
- (Excessive use or damage may void the exchange policy/service plan, determined by the manager's discretion only)